Customer emails, vendor invoices, sales replies — read, classified, replied to, escalated, or filed. The day starts at 47 unread, not 470. Your team works on judgment calls, not the same five FAQs eighty times a day.
If your team has ever opened info@ at 9am and felt their soul leave their body, you're who we built this for.
info@, support@, ops@ — five hundred messages a day, no ownership, FIFO at best, things slipping at worst. Nobody actually likes opening it. So nobody does, until they have to.
An angry customer about a billing error sits in the same queue as a vendor's monthly newsletter. By the time you triage, the angry customer is on Trustpilot.
"How do I reset my password." "When is my order shipping." "Do you offer a discount." Your team types the same answer 40 times a day, every day, forever.
An illustrative triage view, modeled on a typical inbound flow at a small services business. Eight emails arrived in the last 90 seconds. Seven were handled without a human. One was flagged for the manager. Click any row to see the AI's decision.
Six things you get with every inbox triage engagement. Real classification, real auto-replies, real escalation rules.
Every email tagged on arrival: customer support, sales reply, vendor, billing, complaint, partnership, internal, spam. Confidence scores attached so you know when the AI isn't sure.
FAQs answered instantly with your tone. Order status looked up and replied with real data. Password resets handled. The repetitive 70% goes away — without losing the human touch where it matters.
When a human is needed, the email lands in the right human's lap with classification, priority, recommended response, and a one-line summary. No re-reading from scratch.
Angry customer? Detected and bumped to top of queue. VIP account? Routed straight to a senior rep. Threats of cancellation? Manager pinged. Calm question? Standard SLA.
Summary email each morning: what came in, what got handled, what needs you. Weekly trend report: rising topics, new complaint patterns, suggestions for new auto-replies.
Every reply a human writes becomes training data. The agent gets better at your tone, your common cases, your edge cases — automatically, without you teaching it.
Gmail, Outlook, Help Scout, Zendesk, Intercom — or via raw IMAP. Whatever you use, we plug in.
Topic, sentiment, urgency, intent — all detected in under 2 seconds. Confidence score attached.
Auto-reply if the answer is obvious; draft for human if it isn't; escalate if it's hot.
Pattern stored. Agent refines. Next time a similar email arrives, the answer is sharper.
A live dashboard your manager pulls up first thing. Volume, classification breakdown, what's pending, what got handled. The state of the inbox in one screen.
Everything stays in your tenant. We don't pull email content out — auth is OAuth, scoped to read+send. Source code in your repo.
Per employee, per week — the range workflow automation reliably reclaims across admin, lead routing, scheduling, reporting, and inbox triage. Five well-chosen inbox workflows alone can recover the equivalent of a full FTE and stop the Monday-morning dread.
Same intelligence, applied to phone calls instead of email. The agent that handles your inbox, but for your front desk. They share a brain — when both run, your customer experience is consistent across every channel.
Train the inbox triage on your full knowledge base — product docs, pricing, policies, internal playbooks. Replies stop being generic and start being specific to your business.
The replies the inbox sends become signals. Customer asked about pricing? Trigger the pricing-curious sequence. Asked about cancellation? Trigger the retention sequence. Inbound becomes outbound, automatically.
The free audit includes a 7-day shadow-mode trial: we sit silently next to your inbox, classify everything that comes in, and show you the report. No replies sent yet, no commitment — just visibility.
Book the audit →